For Amazon products, same-market tracked items now reuse shared bootstrap and refresh caches by ASIN plus marketplace. One fresh fetch can update every matching workspace record.

Amazon is still the deepest monitored-product surface. eBay and Walmart US can now also be added as external Products catalog items, while feature depth such as seller tracking, historical references, and keyword workflows still varies by marketplace.

Amazon should remain the source of truth for settlement, payout, and fee reconciliation. Apilot is strongest at monitoring state changes, refresh timing, seller movement, and operational comparison workflows; third-party or cached data can lag behind Amazon's own reports.

Manual or scheduled refreshes usually surface core changes quickly, but heavier offer extraction, marketplace comparison, or history sources can continue in the background. Jobs and product detail pages will show when work is still running.

The in-workspace flow captures the current page URL, title, browser context, and an optional page snapshot so operator review starts with concrete evidence.

Keyword Explorer stores seed phrases, runs background SERP scans, and shows competition signals such as title density, sponsored density, and top-result coverage before you save or track those keywords.

ASIN Keywords uses a candidate-pool approach to find phrases where a tracked product already appears in saved SERP data. Gap Analyzer compares multiple tracked products to show shared phrases, phrases missing from the focus product, and phrases unique to one product.

Tracked keywords link a keyword to a monitored product and record organic or sponsored rank observations over time. The tracker stores observations, next scan timing, and keyword movement events so you can review changes in one place.

If the workspace already has an active Stripe subscription, use Customer Portal from the Billing page to change plan, update payment details, or cancel at period end. Self-serve billing currently applies to the paid Growth and Scale tiers.

No. Cancelling billing changes subscription access and feature availability, but it does not immediately delete tracked records, tickets, or operational history. Data retention and deletion should be handled deliberately, not as a side-effect of cancelling a plan.

Refund handling should be treated as an operator-reviewed billing request. If a refund window is offered, it is safer to assume it applies to the initial charge and not automatically to renewals unless Billing or Support states otherwise for your workspace.

Open a support ticket and explicitly request account deletion. Apilot should handle deletion or anonymisation in a controlled way that respects legal retention, billing records, and operational audit requirements instead of silently removing everything immediately.

Account settings manage immediate alerts, daily and weekly executive reports, and scheduled export delivery.

Replies stay visible inside the workspace ticket thread and are also mirrored by email. Inbound email replies are intentionally out of scope for this launch slice.

Include the affected page, ASIN, seller ID, marketplace, and the exact behaviour you expected versus what you saw. The help drawer already captures page context automatically, so the most valuable extra detail is the exact object or workflow that needs review.