Support
Help and support
Use the FAQ for fast answers, or open a concrete support ticket when a workspace issue needs operator review.
FAQ
What happens right after I add a product?
Apilot queues the first background bootstrap so product details, offer state, and any supported history sources can load without waiting for the regular refresh cadence.
Why can a newly added product still look incomplete for a short time?
Heavy background sources such as full offer extraction or historical reference data may still be running. The product page should stay usable while those jobs finish.
Does Apilot refresh every tracked product independently?
For Amazon products, same-market tracked items now reuse shared bootstrap and refresh caches by ASIN plus marketplace. One fresh fetch can update every matching workspace record.
What does the help drawer capture automatically?
The in-workspace flow captures the current page URL, title, browser context, and an optional page snapshot so operator review starts with concrete evidence.
Where do I control alert and report delivery?
Account settings manage immediate alerts, daily and weekly executive reports, and scheduled export delivery.
How do replies work?
Replies stay visible inside the workspace ticket thread and are also mirrored by email. Inbound email replies are intentionally out of scope for this launch slice.
Contact support
Send one concrete request. Include the affected ASIN, seller id, or page path when possible.